Friday, May 11, 2012

Ofcom: Landline and broadband services are weak than cellular phones.


Ofcom (the UKs communication regulator) has released a report that claims that client satisfaction is greater with Cellphone users that broadband or landline customers.

A lot of people in the UK nowadays apply a variety of communication choices including landline phones, mobile phones and high-speed internet. Everyone makes use of these types of services at diverse tiers based on their need and way of life options.
Ofcom executed significant investigation over the UK and the final result revealed that client satisfaction levels had been drastically much higher in cellphone users than in landline and internet users. The investigation indicated that above 70% of consumers were very happy with the cellphone services, were as only 60% of those asked were satisfied with their landline and broadband services.
The Ofcom study was conducted with 3000 users of mobile phone, landline and broadband internet. The survey was held in September a year ago and questioned the contributors to say whether they had wanted to contact the customer service center of their service provider in the past 3 months. The final results demonstrated that customer satisfaction was highest with the cellphone providers Orange, O2 and T-Mobile. The key reason for this was simply because network suppliers have increased their range of services provided, to add sim only contracts. Such as sim only deals give their clients with excellent value for money by not having to fork out for a completely new mobile phone handset.

Ofcom’s Marketing and advertising Manager stated “Ofcom are pleased to say the results of this study and we expect it'll benefit company to increase their degrees of customer service as well as providing consumers with educational evidence about which company to consider for the best levels of customer support.”

So precisely what is Ofcom? Ofcom may be the communications regulator. They regulate the Radio and TV industries, fixed line telecommunications, mobiles, postal services, and also the airwaves that wireless products operate. On 1 Feb 2011 Ofcom accomplished an interior review and reorganisation. This is made to decrease considerably expenditure in reaction towards the challenge facing the entire public sector.

1 comment:

  1. FiOs is the newest service from Verizon. It operates on a fiber-optic communications network and provides bundled web access, television and telephone services.
    Verizon FIOS promo code

    ReplyDelete