Great Britain’s mobile phone telecommunications chairman
recently declared that he would like mobile phone businesses to produce
increased clarity for customers to avoid unexpected bills. The statement
covered all mobiles phone contracts, including pay monthly, pay as you go and SIM only deals.
The reason for the announcement was because year on year
mobile phone clients across the county receive large bills for their mobile
phone usage that include unexpected inclusions of additional minutes, text and
data that the user may have incurred over their inclusive package.
As more and more people becoming wise to these unexpected
bills, mobile phone companies are seeing an increase in sim only contracts, as these particular contracts minimize the
bills issued each month.
The main issue with the escalating bills is because many
people are getting carried away with the usage of their mobile internet. It’s
amazing how quickly you can rack up hours of browsing time, and as a result
roll over the allocated data allowance, resulting in additional costs. Even so
called ‘limitless’ data plans do have a limit in the small print, just a very
high one. Still one you exceed it you will incur and additional charge.
The telecommunications chairman announced that even
though the mobile phone companies are not doing anything wrong with their
limitless data deals, they could still be more transparent with the details of
the top limit of the usage. He stated that people are increasing watching
videos on sites such as YouTube and downloading software and games, both of
which rapidly consume their data allowance.
He suggested that mobile phone providers should do three
things. Firstly they should make the limit of the allowance obvious in their terms;
secondly they should send a text to the user when they are nearing their limit
so that they are aware, and thirdly that they suggest certain types of high
consumption programmes aren’t downloaded.
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